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CX & Support Tools

34 tools used by top eCommerce brands

Gorgias

One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.

24,178 installs

TalentPop

TalentPop is the largest customer service managment agency that specifically services the E-commerce space. We actively support 750 of the fastest growing e-commerce brands with everything from AI Transformation, to Hiring, Training, and Managing their Customer Service team.

Zendesk

Enterprise customer service platform with ticketing, chat, and knowledge base.

14,989 installs

Intercom

Conversational support platform with live chat, bots, and help center.

Reamaze

Customer support and live chat platform built for eCommerce with Shopify integration.

Richpanel

Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.

Help Scout

Customer communication platform with shared inbox, knowledge base, and live chat.

Gladly

Customer service platform that treats customers as people, not tickets.

Termly

Privacy compliance platform for generating policies, cookie consent, and GDPR compliance.

Tidio

All-in-one customer experience solution with live chat, Lyro AI chatbot, and ticketing.

Remarkable AI

1:1 customer support service leveraging AI, existing tools, and dedicated customers.

HelpDocs

Knowledge base software for creating self-service support documentation.

Siena AI

World's first empathic AI customer service platform designed for commerce.

Brandwise

Shows all brand comments and messages in one place with AI moderation.

Springboard

Customer support and helpdesk platform for eCommerce brands.

Hark

Video-first customer support letting customers record and share their issues.

DigitalGenius

AI-powered customer service automation for eCommerce brands.

Chatra

Live chat and chatbot platform for eCommerce customer engagement.

Retently

NPS and customer satisfaction survey tool for measuring loyalty.

Cavalry.ai

AI agent operating system that resolves customer issues without rigid workflows.

Zowie

AI-powered customer service automation for eCommerce.

StateSet AI

AI-powered customer support automation for eCommerce operations.

Flyweight

AI chatbots that understand your Shopify store, mirroring brand tone across 50+ languages.

Willdesk

All-in-one customer service app with live chat, FAQs, and order tracking.

HelpCenter

FAQ page builder and help center for Shopify stores.

OpenDesk

Customer support tool for e-commerce brands with AI-powered 5-minute setup.

Zipchat AI

AI chat assistant for eCommerce customer support and sales.

Channel Talk

All-in-one business messenger for customer support and marketing.

Juphy

Social media customer support and engagement management platform.

Onepilot

Outsourced customer support with trained agents for eCommerce brands.

Flyweight AI Chatbot

AI chatbot for automated customer support and engagement.

SmartBot

AI-powered chatbot for customer service automation.

SurveySensum

Customer feedback and satisfaction survey platform.

Yagi Address Edit Helper

Customer address editing and validation tool for Shopify.