CX & Support Tools

One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.

TalentPop builds and manages high-performing customer support teams for e-commerce brands. We combining AI + trained agents to reduce costs, improve response times, and increase customer satisfaction.

Enterprise customer service platform with ticketing, chat, and knowledge base.

Conversational support platform with live chat, bots, and help center.

Customer support and live chat platform built for eCommerce with Shopify integration.

Drag-and-drop "Shopify for mobile apps" with real-time Shopify sync.

Self-Service Portal & Help Desk. Automate repetitive queries so agents can focus on complex cases.

Customer communication platform with shared inbox, knowledge base, and live chat.

Customer service platform that treats customers as people, not tickets.

Privacy compliance platform for generating policies, cookie consent, and GDPR compliance.

AI-native mobile commerce platform for iconic brands.

All-in-one customer experience solution with live chat, Lyro AI chatbot, and ticketing.

AI-powered customer service automation platform.

1:1 customer support service leveraging AI, existing tools, and dedicated customers.

Knowledge base software for creating self-service support documentation.

Mobile apps for VIP access, exclusive content, and loyalty perks.

World's first empathic AI customer service platform designed for commerce.

Shows all brand comments and messages in one place with AI moderation.

Customer support and helpdesk platform for eCommerce brands.

Video-first customer support letting customers record and share their issues.

AI-powered customer service automation for eCommerce brands.

Live chat and chatbot platform for eCommerce customer engagement.

NPS and customer satisfaction survey tool for measuring loyalty.

AI agent operating system that resolves customer issues without rigid workflows.

AI-powered customer service automation for eCommerce.

AI-powered customer support automation for eCommerce operations.

Managed mobile app service for Shopify with design flexibility.

AI chatbots that understand your Shopify store, mirroring brand tone across 50+ languages.

All-in-one customer service app with live chat, FAQs, and order tracking.

FAQ page builder and help center for Shopify stores.

Customer support tool for e-commerce brands with AI-powered 5-minute setup.

AI chat assistant for eCommerce customer support and sales.

All-in-one business messenger for customer support and marketing.

Social media customer support and engagement management platform.

Outsourced customer support with trained agents for eCommerce brands.

Converts websites into full-featured mobile apps without limitations.

No-code Shopify mobile app builder with push notifications.

No-code Shopify mobile app builder with personalized offers.

Mobile app builder for Shopify stores.

Mobile app development platform for Shopify brands.

AI-powered chatbot for customer service automation.

Customer feedback and satisfaction survey platform.

AI Mention You is an AI search visibility platform that analyzes how often and in what context your brand or website is mentioned by AI assistants such as ChatGPT and other generative AI tools. The tool helps brands monitor AI-driven responses, track visibility scores, and uncover opportunities to improve AI search presence. Its analytics and prompt insights allow teams to optimize content and better position themselves in the evolving landscape of AI search.

LLMClicks.ai is the AI visibility tracker for agencies. Monitor brand mentions in ChatGPT, Perplexity, and Google AI. Run 120-point audits, map queries to content, benchmark competitors, and optimize for AI search results that drive real traffic.

Twozo CRM is an AI-powered platform designed to help businesses scale with clarity, speed, and smart automation. Driven by a vision to blend human ingenuity with intelligent agents, Twozo equips teams with a holistic view of their pipeline and real-time insights to take proactive action. From simplifying complex workflows to accelerating decision-making, Twozo empowers organizations to focus on what truly drives growth. Built for businesses of all sizes and industries, the platform supports sales, service, and marketing teams with tools that are intuitive, responsive, and results-oriented, available across web, Android, and iOS.

Unified.to is real-time integration infrastructure for B2B SaaS and AI-native products. We provide category-specific unified APIs (CRM, Accounting, HR, Messaging, Storage, and more) that connect to 400+ SaaS platforms across 25 categories, without storing or caching customer data. Built for both application backends and AI agents, Unified includes a unified API surface per category and a managed MCP server, so your product or LLM can securely read and write data from 400+ providers in real time. For ecommerce platforms, agencies, and SaaS tools serving DTC brands, Unified lets you: \- Connect to Shopify, Stripe, HubSpot, Klaviyo, Google Drive, QuickBooks, and more \- Read and write data in real time from the source API \- Support custom fields and provider-specific fields \- Handle OAuth, tokens, retries, and rate limits without custom integration logic No data storage. No polling delays. Usage-based pricing. Built for teams that need reliable integrations at scale.

Sierra helps businesses build better, more human customer experiences with AI.

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading brands—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Maximize the 1440 minutes in your day, there are no exchanges or refunds. We help brands build experiences seamlessly across the digital customer journey with Conversational Commerce.

At Alhena (formerly Gleen), our mission is to delight our customers’ customers. Alhena AI is the world’s most accurate and capable generative AI for customer success teams. Our generative AI doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Alhena is based in Pleasanton, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Siemens, Accenture, and McKinsey & Company. Learn more and create your own free generative AI at https://alhena.ai/

AI has created a real opportunity to transform customer experience. But for most organizations, deploying AI was the easy part. The hard part is operating it – across multiple channels, alongside human agents, through constant changes in products, policies, and customer expectations. Most CX operations were never built for this, and the result is AI that stalls, fragments, and underdelivers. Crescendo is built for what comes after deployment. We combine autonomous AI technology with embedded CX expertise to run your entire customer experience operation as one continuously improving system. AI and humans on the same knowledge. The same operating model. Accountable for the same outcomes. Customers typically go live in 3.5 weeks, see 95% CSAT, and cut operating costs by 31%. This is what AI-Native CX looks like. One System. Smarter CX.

Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, RE/MAX, Nasdaq, Express Scripts, T-Mobile, Johns Hopkins, Motorola Solutions, Tractor Supply, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, GV, ICONIQ Capital, and OMERS, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

ELX ChatBot provides retailers to add their custom AI ChatBot that acts as a 24/7 Sales Assistant. You can train the bot based on your business and FAQs, connect with your product feed and order status. When your customer asks any questions, the AI Bot then answers based on your information. If the customer wants to know how long does it take to get things delivered or what their order status is, it will simply provide the information. If your customer is asking about specific products, the bot will automatically provide product suggestions based on your customers' requirements. The ELX ChatBot is built with full customization feature, allowing you to use your own branding colours to match your site. The admin panel allows your customer service team to take over any chat, when needed. All chat transcripts and requests are accessible via the ELX Chatbot admin panel. The voice enable option allows your customers to speak rather than type a message, and then listen to the response from the bot. With its complex query understanding and finding the right answers, the ELX ChatBot is developed to provide the necessary information to convert browsers into buyers. Try it for free - visit https://elxchatbot.ai

iAdvize is building the future of agentic commerce with the AI Shopping Assistant trusted by e-commerce brands today and the foundation for the AI Storefront of tomorrow. More than 350 companies use iAdvize to power digital conversations that generate over $1 billion in annual online revenue. We’ve analyzed millions of interactions, managed product catalogs of every size across e-commerce verticals, and understand what drives buying decisions throughout the shopper journey. At the core of our platform is sales-first AI that anticipates questions, recommends products, and guides shoppers to checkout with confidence, delivering the speed and clarity modern shoppers expect. Shopper behavior is evolving. Your storefront should too. Learn more at iAdvize.com.

Mavenoid is the #1 AI agent for product support, built for the world of complex products and hardware. It helps brands deliver fast, intelligent, and scalable support across the entire product journey, from pre-sales guidance and setup to troubleshooting and repair. While traditional AI tools handle simple questions, Mavenoid is built to resolve real-world product issues. Our multimodal platform combines guided workflows with generative AI to deliver accurate, step-by-step help that drives higher resolution rates and customer satisfaction. Trusted by global manufacturers, Mavenoid turns complexity into clarity and support into a competitive advantage.

ZEALS' Social Chat Commerce solutions enables brands to increase and accelerate marketing engagement and conversions on social media. Combining AI and conversation design expertise, ZEALS provides brands the ability to easily create and integrate automated chat experiences, transforming each post, story, or ad into personalized interactive experiences. Customers can directly interact with brands to receive personalized product recommendations, subscribe to special offers, participate in exclusive drops, and more directly on their favorite social media channels.

We specialize in business transformation and provide virtual customer contact solutions for Fortune 1000 and fast-growing companies.

Global contact center and BPO provider across Mexico, South Africa, Philippines, and Costa Rica.

At SAIZ, we empower fashion brands to refine fit precision, reduce returns sustainably, and elevate customer experiences across all channels with integrated, data-driven solutions. By intelligently connecting product data with customer needs, we set new standards in sizing and fit strategies, creating measurable value across the entire value chain. Our innovative solutions provide seamless data integration across e-commerce, product development, merchandising, and retail, addressing sizing and fit at its root. By combining cutting-edge technology with deep analytics, we enable fashion brands to unlock smarter decisions and drive lasting impact. Dive into the future of fit-tech with SAIZ, and join us in reshaping the fashion landscape – one perfect fit at a time.

Our mission is to solve customer experience. More than 1,000 ecommerce brands use Remarkable AI to grow with automated 1:1 messages that make shoppers feel known. Our platform connects with your existing tech stack to generate and deliver personalized messages across email, social, and SMS. You're one click away from being remarkable.

Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.

Augment manual testing efforts, shrink costs, and save time preparing for audits while maintaining compliance. TestParty is the smartest addition for organizations that want to achieve digital accessibility conformance in the WCAG for the ADA, EAA, Section 508, and more. We help developers and companies proactively ensure their digital assets are inclusive from the get-go. Backed by Harlem Capital, the Urban Innovation Fund, K Ventures, the National Science Foundation, and more TestParty has customers and employees in Boston, Paris, New York, and San Francisco.