Post-Purchase Tools

Post-purchase CX with shipping protection and branded tracking.

Automates returns and exchanges with four redemption options.

Box-free, label-free returns at physical drop-off locations.

Multi-carrier shipment tracking and delivery notifications.

Shipping protection and green shipping for eCommerce brands.

Post-purchase experience with order tracking and returns.

Proactive shipping notifications and delivery tracking.

#1 Shopify tracking app with branded pages.

Personalized printed inserts for branded unboxing experiences.

Real-time order tracking with branded tracking pages.

Inventory and order operations platform for omnichannel brands.

Free returns-management and post-purchase platform.

Personalized post-purchase offers for repeat purchases and LTV.

Branded order tracking pages with upsells and loyalty content.

Multi-carrier shipment tracking API and platform.

Post-purchase and checkout upsell offers for Shopify.

Package protection with 98.5% claim approval rate.

Returns and exchanges management platform for Shopify.

AI-powered post-purchase experience and recommendation engine.

Post-purchase order editing and modification tool.

Returns management and reverse logistics platform.

Product customization options and variants for Shopify.

Self-service returns portal for Shopify stores.

AI Fit Finder is an AI-powered Shopify sizing solution designed for fashion and footwear brands. It provides accurate size recommendations based on shopper inputs such as height, weight, and fit preference. The app reduces return rates, improves size confidence, and increases repeat purchases. It integrates directly into Shopify stores and works across product pages without complex setup.

SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue. \- Self-Service Order Editing: Let customers edit orders 24/7, no support needed. \- Increase AOV with Upsells: Offer one-click product add-ons after they checkout. \- No Failed Deliveries: Get address validation with Google Maps auto-complete \- Full Control: Set custom editing windows and rules for what can be changed. \- Item & Variant Swaps: Customers can change size, color, or product options

Post-purchase platform that helps ecommerce brands manage returns, exchanges, and claims with AI-driven flows that turn refunds into exchanges and protect margins.

Prime experience for the internet.

Disco is the AI layer for the transactional web. We power personalized discovery for consumers wherever commerce happens, using a proprietary commerce graph of over 150 million shopper profiles and $50B in transaction data to help retailers deliver timely, relevant offers.

At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply chain services that bring products back to life and back to market. What We Do Returns SaaS Platform: Our intelligent returns platform automates decision-making with data-driven logic, simplifying complex workflows and integrating seamlessly across the entire retail ecosystem—from order management to reCommerce marketplaces. Supply Chain Services: Across 2.8 million square feet of specialized facilities, our teams handle everything from data wiping and refurbishment to repackaging and testing—ensuring each product is ready for resale and value recovery. ReCommerce Services: We manage the full reCommerce process for overstock and distressed inventory, maximizing recovery value while minimizing waste. The ReturnPro Impact 100M+ pounds of goods saved from landfills 16M+ units refurbished, repackaged, and resold 2.8M sq. ft. of operational excellence across North America Why Leading Retailers Choose ReturnPro * Boost revenue by saving the sale, promoting repeat business, and turning returns into profit. * Enhance customer satisfaction through a seamless, transparent post-purchase experience. * Drive operational efficiency by improving visibility and resource utilization. * Achieve sustainability goals by extending product lifecycles and reducing waste. At ReturnPro, we combine technology, data, and human expertise and care to help the world’s top retailers, brands and marketplace sellers recover more, waste less, and build a smarter, circular future for retail. Learn more: returnpro.com

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.

BluStream helps D2C, CPG, and subscription brands turn one-time buyers into loyal customers. Powered by Polly — an AI Advisor trained on your product and brand voice — brands stay connected with customers throughout their entire ownership journey, from unboxing through renewal.

Cover Genius is the global insurtech for embedded protection. Through XCover, our award-winning global distribution platform, we protect the customers of the world’s largest digital companies with seamless, end-to-end experiences. Licensed or authorized in over 60 countries and all 50 US States, Cover Genius enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers. For more information, visit covergenius.com.

Extend helps brands turn shopper behavior into operational and financial advantage. Our platform transforms post-purchase customer data into real-time intelligence, allowing merchants to dynamically tailor policies and experiences across delivery, returns, exchanges, and product protection. By differentiating customers based on value and risk, Extend helps brands reward their best customers, reduce fraud and abuse, protect margins, and increase lifetime value — without manual intervention. Extend is backed by strategic investors including SoftBank, PayPal, AMEX, and Nationwide at a valuation exceeding $1.5 billion. We partner with more than 1,200 leading manufacturers and retailers including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura, Live Tinted, and Lalo. Founded in 2019, Extend is headquartered in San Francisco, California. Learn more at Extend.com.

Handwrytten allows you to send real cards and notes with your message written in pen and ink. Just select a card, type your message, and hit send! Then, our robotic handwriting machines will "wryte" your message in realistic handwriting on the card, address the envelope, and place it in the mail with a real stamp.

IntelliCommerce is a data-driven recommerce platform that uses AI to route and match excess and returned inventory to the right channel across our marketplaces: DealzForYou for direct-to-consumer resale, Commerce Central for bulk liquidation, and Charity Dock for donation. We manage everything from pricing and buyer matching to payments, paperwork, and logistics so retailers, brands, and 3PLs recover more value with far less effort. Our dashboards track financial recovery, warehouse space savings, tax benefits, and carbon impact, giving leaders the data they need to turn inventory losses into measurable gains.

Innovative product protection platform for businesses.

SureBright lets any brand or company embed "Apple Care” like product warranties and shipping insurance into their checkout flows in less than 10 minutes. Our AI-powered warranty platform generates incremental revenue and boosts customer loyalty at zero cost to the merchant.

Optoro is a fast-growing SaaS company offering an end-to-end return management system revolutionizing the retail industry. Our mission is to make every return simple and efficient through great technology so that shopping can be easy and sustainable for everyone. Optoro’s returns management system (RMS) is a technology platform for retailers & 3PLs that spans the entire returns lifecycle — from return initiation, RMA creation, return methods, shipping consolidation, dispositioning, and ultimately restock and resale. From a shopper-facing portal with ultra-convenient returns options, to enhanced receiving, dispositioning, and outbound workflows, brands can unlock greater customer satisfaction by optimizing every touchpoint of a return. Founded in 2010, Optoro has continued to see significant year-over-year growth, and is trusted by top retailers and brands such as GAP Inc., American Eagle Outfitters, Tuckernuck, Best Buy, UPS Supply Chain, and more. In August 2025, Optoro was acquired by Blue Yonder, the AI company for supply chain. Optoro has received many awards and industry accolades including CNBC’s Disruptor 50, EY’s Entrepreneur of the Year and the World Economic Forum’s Circular Economy Award, and was named a "Top Workplace" in D.C. by The Washington Post. Most recently, Optoro’s CEO, Amena Ali, was recognized in Forbes 50 Over 50 and Washingtonian’s Tech Titans of 2023.

ReBound - a Reconomy Company - is the leading global returns management specialist, enabling easy omnichannel returns for retailers and consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business. As a Reconomy company, ReBound sits within Reconomy's Re-use division. The Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Supporting businesses around the world to improve their ESG outcomes, the Reconomy delivers services through three main verticals – Recycle, Comply and Re-use.

Cutting-edge returns and exchanges platform for leading brands in e-commerce like Caraway Home, Honeylove, and Monos. Frate is now a part of Route, to unify the post-purchase experience for brands and consumers through consolidated Returns, Tracking, and Package Protection.