Zendesk
💬CX & Support14,989 installs2.9/5(161 reviews)
Enterprise customer service platform with ticketing, chat, and knowledge base.
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Zendesk Overview
Zendesk is a customer support tool. It's got 2 main features: ticketing and knowledge base. Ticketing: Zendesk gathers customer queries in one place where you can manage and respond to customer questions efficiently. Knowledge base allows you to create an FAQ section to guide your customers.
Help Desk
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Zendesk Pricing
Zendesk's Suite Team plan starts at $55/month, providing a ticketing system and AI agents, with the Suite Professional plan at $115/month adding prebuilt analytics dashboards and multiple ticket forms.
Basic
Not specified
- Ticketing System
- Contact Form and Web Widget
- Prebuilt Analytic Dashboards
- Prebuilt Apps and Integrations
- Online Support
Professional
Not specified
- AI Agents
- Phone Support with Call Routing
- Google Analytics for Help Center
- Messaging with Live Chat Capabilities
- Proactive Messaging to Customers
- Automated Phone Ticket Creation
Premium
Not specified
- Live and Custom Analytics
- Skills-Based Routing
- Side Conversations
- Customer Satisfaction Ratings & Surveys
- Service Level Agreements (SLA)
- Data Location Options
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