Tidio
CX & Support25 customers
All-in-one customer experience solution with live chat, Lyro AI chatbot, and ticketing.
Overview
Tidio provides an all-in-one customer experience platform combining live chat, AI chatbot, ticketing, email marketing, and multichannel communication. Lyro AI handles up to 70% of inquiries without human intervention. The platform integrates with 120+ tools including Shopify and Mailchimp, offering real-time analytics to monitor response times and conversion rates across unified communication channels.
Customer ExperienceHelp Desk
Key Highlights
✓AI chatbot (Lyro) responds within six seconds across multiple languages
✓Live chat with unified inbox across Instagram, Messenger, WhatsApp
✓40+ pre-designed automation templates for sales flows
✓29% reduction in response times via help desk ticketing
✓27% increase in conversion rates through automated messaging
✓Integrates with 120+ platforms for centralized support management
Pricing
Tidio’s Free plan includes live chat for up to 50 users, with the Lyro AI plan at $39/month adding ticketing and social media integrations.
Free
$0/mo
- 50 Handled Conversations
- Live Chat
- Help Desk
- Social Media Integrations
Growth
$59/mo
- Everything in Starter
- 250 Handled Conversations
- Advanced Analytics
- Tidio Power Features
- No Tidio Branding (add-On)
- Permissions
Plus
$749/mo
- Custom Quota of Handled Conversations
- Dedicated Success Manager
- Custom Branding
- Multisite
- Departments
- Multilanguage
FAQs
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