Hark
💬CX & Support7 installs
Video-first customer support letting customers record and share their issues.
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Hark Overview
Hark has created a contextualization engine that takes customers through a journey when getting in touch with service teams for support. This context creation drives much more efficiency for agents and elevates the customer experience.
Help Desk
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Hark Pricing
Hark Intake is priced at $500/month and provides API integration, secure sharing, and multi-model data visualization, while Hark Insights is free for basic reporting.
Basic
Not specified
- AI Transcription
- Rule Based Tagging
- Basic Reporting
- Up to 5 Workflows for Support
- Basic Surveys
- Unlimited Users
Mid-Tier
Not specified
- Dedicated Slack Channel for Support
- Sentiment Analysis
- AI Summaries for Each Response
- Advanced Surveys (Including NPS)
- Survey Visualization
- Secure Sharing
Advanced
Not specified
- Insight Reporting
- Customized Voice of Customer Framework
- Automated Stakeholder Email
- Customer Voice Synchronization
- NPS Promote Feature
Interested in Hark?
Let us help you evaluate if Hark is the right fit for your brand.