24,178 installs4.3/5(629 reviews)
One of the most popular helpdesks for D2C brands. Centralizes all support tickets with buyer context.
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Gorgias Overview
Gorgias is one of the most popular helpdesks for D2C brands. It centralizes all your support tickets in one place and enriches them with lots of extra context about a buyer's profile. Through Gorgias, you can connect directly to your eCommerce store and edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Customer Experience
Gorgias Key Highlights
- ✅Popular helpdesk solution for D2C brands
- ✅Unified ticket management across channels
- ✅Integrated eCommerce capabilities (order editing, subscriptions, refunds)
- ✅Profile enrichment with customer context data
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Gorgias Pricing
Gorgias' Helpdesk plan at $300/month includes 100+ integrations and multi-channel support, with the Automate plan at $375/month offering advanced macros and live chat.
Basic
Not specified
- 3 user seats
- Support performance statistics
- SSO
- Email-only support channels
- Live statistics
- 50 billable tickets/month
Mid-Tier
Not specified
- 500 user seats
- Support performance statistics
- SSO
- Team management
- Email + live chat
- 300 billable tickets/month
Premium
Not specified
- 500 user seats
- Support performance statistics
- SSO
- Team management
- User permissions
- 2,000 billable tickets/month
Interested in Gorgias?
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