Malomo Overview
Malomo enhances post-purchase experiences by transforming order tracking into a branded, engaging touchpoint that improves customer loyalty and drives repeat purchases. Malomo helps brands take control of the critical post-purchase phase, where customers often experience uncertainty and anxiety through customizable tracking pages and automated notifications. The platform reduces support tickets around orders, drives customer retention, increases brand loyalty, and opens new revenue streams from transactional messages.
Malomo Key Highlights
- ✅Recaptures 20% of website traffic from carrier tracking pages to branded experiences
- ✅Reduces WISMO (Where is My Order?) support tickets through proactive notifications
- ✅Customizable tracking pages matching brand aesthetics and business goals
- ✅Real-time shipping analytics and problem order detection
- ✅Integrates with Klaviyo, Sendlane, Yotpo, Attentive, and Postscript for personalized messaging
- ✅Email and SMS notifications with customizable triggers and designs
Malomo Pricing
Malomo offers pricing plans starting at $49/month with additional per-shipment fees, scaling to tailored Growth plans at $400/month, providing advanced features like concierge onboarding, branded transactional emails, and volume discounts.
Basic
$49/month
- 2-Click Shopify Tracking Page Creator
- Unlimited Tracking Pages
- Tracking Page Revenue Attribution Reporting
- Unlimited Storefront App Integrations
- 2000 Carriers
- Access to Extended Carrier Network
Growth
$400/month
- Concierge Onboarding
- Malomo-Built Tracking Pages
- Branded Transactional Emails
- Dedicated Support and Strategy
- Volume Discounts
Interested in Malomo?
Let us help you evaluate if Malomo is the right fit for your brand.