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Tools/Post-Purchase/Extend
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Extend

Post-Purchase0 customers

Extend helps brands turn shopper behavior into operational and financial advantage. Our platform transforms post-purchase customer data into real-time intelligence, allowing merchants to dynamically tailor policies and experiences across delivery, returns, exchanges, and product protection. By differentiating customers based on value and risk, Extend helps brands reward their best customers, reduce fraud and abuse, protect margins, and increase lifetime value — without manual intervention. Extend is backed by strategic investors including SoftBank, PayPal, AMEX, and Nationwide at a valuation exceeding $1.5 billion. We partner with more than 1,200 leading manufacturers and retailers including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura, Live Tinted, and Lalo. Founded in 2019, Extend is headquartered in San Francisco, California. Learn more at Extend.com.

Overview

Helps merchants turn shopper behavior into operational and financial advantage through dynamic perks and policies.

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Interested in Extend?

Let us help you evaluate if Extendis the right fit for your brand. Talk to an operator who's used it firsthand.