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Onward Overview
Onward is a post-purchase platform offering shipping protection, CashBack, Satisfaction Guarantees and Free Returns to enhance customer experience. The service helps merchants become more profitable without sacrificing customer experience through integrated claims management and order editing software plus a SaaS-free returns app.
Shipping InsuranceReturn ManagementPost PurchaseCustomer ExperienceLoyaltyDiscounting & Cash Back
Onward Key Highlights
- ✅Converts post-purchase experience into profit center rather than cost center
- ✅73% of claims resolved with first reply
- ✅Achieved $141K ROI for partner brand
- ✅White glove onboarding enabling activation in just a few days
- ✅Seamless integration with major ecommerce platforms
- ✅Automated claim resolution and CashBack rewards system
- ✅Flexible platform reducing churn and support tickets
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Onward Pricing
No SaaS fees. You pay only when value is delivered.
Basic
No SaaS fees (pay per value delivered)
- Shipping protection
- CashBack
- Satisfaction Guarantees
- Free Returns
- Claims management
- Order editing software
- SaaS-free returns app
Interested in Onward?
Let us help you evaluate if Onward is the right fit for your brand.